Question 1

What is KovaVox?

Accepted Answer

KovaVox is an AI-powered transcription and subtitling platform that converts audio and video files into accurate text transcripts in over 100 languages. It is designed for journalists, students, and teams who need fast, reliable transcripts.

Question 2

How accurate is the transcription?

Accepted Answer

The platform achieves 99%+ accuracy on clear audio in supported languages. Results depend on audio quality, background noise levels, and speaker clarity. Clean recordings with minimal background noise yield the best outcomes.

Question 3

What file formats are supported?

Accepted Answer

We support MP3, WAV, M4A, MP4, MOV, AVI, and most common audio and video formats. The maximum file size is 500MB per upload, covering everything from short voice memos to long recordings.

Question 4

How long does transcription take?

Accepted Answer

Most files are processed at 12x real-time speed. A one-hour recording typically takes about 5 minutes to transcribe. You will receive a notification when processing is complete.

Question 5

Can I transcribe YouTube videos?

Accepted Answer

Yes. You can paste any YouTube URL into our YouTube transcript generator to get a complete transcript with timestamps. No upload needed — the tool fetches the audio directly from the video.

Question 6

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 3 transcriptions per day with full access to all transcription features and export options. No credit card is required to start.

Question 7

Can I upgrade or downgrade at any time?

Accepted Answer

Yes, you can change your plan at any time. Upgrades take effect immediately so you can start using additional features right away. Downgrades take effect at the end of your current billing cycle.

Question 8

What happens if I exceed my monthly limit?

Accepted Answer

On the Free plan, transcription pauses when you hit your daily limit. Starter plan users can upgrade for more monthly hours, and Unlimited subscribers enjoy unlimited transcription with no caps.

Question 9

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied, simply reach out and we will process your refund — no questions asked.

Question 10

Is there an annual discount?

Accepted Answer

Yes. Annual plans save you roughly 17% compared to monthly billing. The discount is applied automatically when you select yearly billing during checkout.

Question 11

Does KovaVox support speaker diarization?

Accepted Answer

Yes. All plans include automatic speaker identification, which labels different speakers throughout the transcript (Speaker 1, Speaker 2, etc.). This is ideal for meetings, interviews, and panel discussions.

Question 12

Can I export subtitles?

Accepted Answer

Yes. All plans support subtitle export in SRT, VTT, TXT, and CSV formats. You can also generate shareable links with synchronized audio playback for team collaboration.

Question 13

Can I import files from cloud storage?

Accepted Answer

Yes. You can import audio files directly from Dropbox and Google Drive without downloading and re-uploading. Just connect your cloud account and select the file to transcribe.

Question 14

Is there an API?

Accepted Answer

API access is on our roadmap. Contact us if you are interested in early access or have specific integration requirements.

Question 15

Is my data secure?

Accepted Answer

Absolutely. All audio files are encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We maintain SOC 2 compliance and never use customer data to train AI models.

Question 16

Do you store my audio files?

Accepted Answer

By default, uploaded files are deleted 30 days after transcription. You can configure custom retention periods in your account settings if you need longer storage.

Question 17

Are you GDPR compliant?

Accepted Answer

Yes. We are fully GDPR compliant. EU users can request data export or account deletion at any time from their account settings. Contact our support team for assistance.

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